Category: Amazon Connect

In this post, we demonstrate how to set up custom email domains in Amazon Connect when using Microsoft 365 Exchange Online or Google Workspace as your email server. The solution enables organizations to maintain their existing email infrastructure while leveraging Amazon Connect’s email capabilities through Amazon SES integration, allowing customers to continue using familiar email addresses while providing enhanced customer service features.

UPDATED: August 29, 2025 to account for launch of International Toll-Free numbers AWS End User Messaging has a global SMS reach, of 240 countries and regions around the world, enabling companies of all sizes to send SMS globally. Unlike the process of sending a personal message from your phone to someone in another country, sending […]