Sold by: Smarsh
Deployed on AWS
Smarsh Communications Intelligence Platform turns high-volume communications into actionable compliance intelligence for global enterprises. This unified, cloud-native platform, purpose-built for regulated industries, captures, archives, governs, and analyzes communications across 100+ channels in a single source of truth. It delivers the regulatory-grade governance and security that enterprises demand with WORM-compliant retention, immutable chain of custody, and conduct supervision to meet SEC 17a-4, FINRA, FCA, and MiFID II requirements. Agentic capabilities accelerate efficiency with real-time surveillance, automated alert triage, legal hold, and custodian-based e-discovery across email, voice, chat, collaboration, and social platforms. APIs provide data accessibility, connection and integration. Transform your data from compliance burden into strategic business asset with the Smarsh Communications Intelligence Platform.
4.8
Overview
Smarsh Communications Intelligence Platform is a unified, cloud-native solution that transforms regulatory communications data into actionable business intelligence for global enterprises. Built specifically for regulated firms managing complex, high-volume communications across multiple channels, the platform consolidates capture, archiving, surveillance, and discovery into a single source of truth. This comprehensive approach enables compliance teams, legal professionals, and business leaders to maintain regulatory readiness, detect misconduct in real-time, respond rapidly to investigations, and unlock strategic insights from data that was previously inaccessible or siloed across legacy systems.
The platform's AI-powered capabilities deliver breakthrough results at scale. Advanced intelligence models analyze context, sentiment, and behavioral signals to detect early indicators of financial and non-financial misconduct, policy violations, and reputational risk, reducing false positives by up to 95% while surfacing up to 5x more true issues than traditional keyword-based approaches. Intelligent surveillance operates 3x faster with real-time monitoring and automated alerting, enabling proactive response to threats before they escalate. For discovery and legal hold requests, the platform dramatically reduces time-to-relevance through precise, context-aware search and automated workflows, cutting the cost and risk of investigations while maintaining defensibility and audit trail integrity. The cloud-native architecture handles virtually limitless data volumes with elastic multi-cluster compute, seamlessly capturing communications across 100+ channels including email, chat, collaboration platforms, voice, video, mobile, social, and emerging AI assistants like Claude, Microsoft Copilot and ChatGPT.
Trusted by over 6,500 organizations globally and steward of 25% of the world's financial services communications data, Smarsh delivers enterprise-grade security with military-grade encryption, open and extensible APIs for custom workflows and third-party integrations, and proven ROI through expert implementation, migration, and managed services. Whether you're managing SEC, FINRA, FCA, or other global regulatory requirements, consolidating legacy archive systems, or transforming compliance from cost center to competitive advantage, the Smarsh Communications Intelligence Platform provides the scale, security, and intelligence you need to thrive in today's complex regulatory environment.
Highlights
- Find 5x more misconduct with AI-driven precision: Detect financial and non-financial misconduct faster while reducing false positives by up to 95%, surfacing critical risks that outdated systems overlook.
- Unify your entire compliance infrastructure: Consolidate capture, archiving, surveillance, and discovery across 100+ channels into a single cloud-native platform, replacing fragmented legacy systems with one trusted source of truth.
- Proven at enterprise scale: Trusted by over 6,500 organizations globally as steward of 25% of the world's financial services communications, delivering 124% ROI through proven implementation and expert services.
Details
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Deployed on AWS
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Cloud Capture | Annual minimum platform fee for Capture. Requires PUPY content SKU | $25,000.00 |
Free Evaluation | Free consultation with Smarsh & custom private offer for your org. | $0.00 |
Dimensions summary
This listing offers two contract options. Cloud Capture is the paid dimension, billed as an annual minimum platform fee for capturing communications data. It requires a separate PUPY (per-user, per-year) content SKU, so your total cost depends on the channels and user volume you add. The Free Evaluation dimension carries no charge. It gives you a consultation with Smarsh and a custom private offer sized to your organization. Use the free option to scope your needs first, then commit to the annual Cloud Capture contract.
Top-of-mind questions for buyers
PUPY means per-user, per-year. It counts each employee whose communications you capture, billed yearly. The Cloud Capture fee is a separate annual minimum platform charge. Both apply together on your contract. Your total scales with the number of users and channels you add on top of the base fee.
Cloud Capture collects over 100 channels in native format. These include email, mobile and text messaging, instant messaging, collaboration tools, voice recordings, social media, websites, and generative AI interactions. Content is stored with full context and metadata. The channels you enable affect the content SKUs you need.
The Free Evaluation carries no charge. You get a consultation with Smarsh and a custom private offer sized to your organization. It does not capture data itself. Use it to scope your channels and user volume first, then move to the paid annual Cloud Capture contract.
www.smarsh.com+1
Helpful?
Vendor refund policy
Contact Smarsh Support at 1-866-762-7741 in the US or +44 (0) 20 3608 1209 in EMEA
Custom pricing options
Request a private offer to receive a custom quote.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Standard phone support is available during local business hours Monday through Friday. Emergency phone support is available 24/7. Customers also have 24/7 access to Smarsh Central, an online repository of all essential Smarsh information including answers to common questions, a status page, release notes, online communication with support and more. For more information about our customer support, visit smarsh.com/customer-success/support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Communications Capture
Captures and consolidates communications across 100+ channels including email, chat, collaboration platforms, voice, video, mobile, social, and AI assistants
AI-Powered Misconduct Detection
Advanced intelligence models analyze context, sentiment, and behavioral signals to detect financial and non-financial misconduct, policy violations, and reputational risk with up to 95% reduction in false positives
Regulatory Compliance Architecture
Cloud-native platform with WORM-compliant retention, immutable chain of custody, and conduct supervision to meet SEC 17a-4, FINRA, FCA, and MiFID II requirements
Real-Time Surveillance and Automated Alert Triage
Intelligent surveillance operates with real-time monitoring and automated alerting for proactive threat detection and response
Enterprise-Grade Security and API Integration
Military-grade encryption with open and extensible APIs for custom workflows, third-party integrations, and data accessibility across the platform
AI-Powered Threat Detection
Applies artificial intelligence, natural language processing, and machine learning to detect and block sophisticated email-borne attacks including phishing, ransomware, business email compromise, and impersonation.
Real-Time Link and URL Analysis
Performs real-time threat analysis on links before opening and includes QR code detection with deep URL scanning to block quishing attacks.
Advanced Malware Protection
Protects against sophisticated malware threats through integrated threat intelligence and detection capabilities.
Mailbox Threat Detection
Detects dormant threats in user mailboxes and provides visibility into blocked threats with detailed reasoning.
Flexible Deployment Options
Supports deployment with or without a gateway, enabling rapid deployment in minutes with minimal impact on mail flow.
AI-Powered Threat Detection and Response
Leverages AI engine to detect and block phishing, malware, ransomware, spear phishing, spam, and account takeover threats through cloud email gateway and API-based inbox defense mechanisms.
DMARC Authentication and Domain Spoofing Prevention
Provides DMARC reporting with granular visibility and analysis of SPF/DKIM/DMARC configurations to prevent domain spoofing and minimize false positives.
Sensitive Data Discovery and Remediation
Includes Data Inspector tool that scans OneDrive and SharePoint environments for sensitive information and malware-containing files, with visibility into file sharing and automated remediation for improper shares.
Security Awareness Training and Attack Simulation
Provides simulation-based training with localized content library and continuous attack simulation testing with comprehensive reporting capabilities for security administrators.
Standard contract
No
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Customer reviews
reviewer2902509
Compliance monitoring has created a trustworthy, well-documented record of all team communications
Reviewed on Sep 24, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for Smarsh Enterprise Platform is teams capture, recording, and archiving, which is my most important feature, along with emails.
It is important for compliance reasons to document and capture all the conversations I have so that if there is any challenge, we want to audit exactly what was talked about and the terms. We have compiled documentation of everything.
Compliance and documentation are my core focus.
What is most valuable?
In my opinion, the best features Smarsh Enterprise Platform offers are how really easy it is to set up and very fast to start using, along with being trustworthy. Smarsh Enterprise Platform is state of the art, as far as I know, so I trust the company, and I am satisfied so far.
Trust stands out the most for me; if there is no trust, nothing else matters, followed by the importance of being easy to set up and affordable.
When people know they are being recorded for compliance use, they will behave better because they know that if they do something, it will be recorded and possibly audited later, and this itself helps to drive good behavior.
This has reduced risks and led to a more trustful environment.
What needs improvement?
I think Smarsh Enterprise Platform's WhatsApp capture solution still needs improvement; a big part of that is due to Meta's platform that puts many restrictions, but it is not as simple to set up and start using as the other tools. I understand this is something that Smarsh is pursuing to improve, and it is evolving over time.
The issue is to develop something that the user finds frictionless; most tools are totally frictionless, and for example, the Teams solution is amazing because when they operate it, they see no difference at all before and after implementing the tool. It is fantastic and state of the art, but WhatsApp, unfortunately, is not the same experience due to Meta's restrictions.
For how long have I used the solution?
I have been using Smarsh Enterprise Platform for one year.
What do I think about the stability of the solution?
Smarsh Enterprise Platform is stable.
What do I think about the scalability of the solution?
My company is not very large, but I would say that Smarsh Enterprise Platform's scalability works well because I know big corporations use Smarsh Enterprise Platform, so it must work, though I have not experienced it myself.
How are customer service and support?
Customer support for Smarsh Enterprise Platform works.
Which solution did I use previously and why did I switch?
I implemented Smarsh Enterprise Platform as it was needed for compliance; it was the first solution I used, and I am very satisfied.
What was our ROI?
To be very straightforward, I use Smarsh Enterprise Platform because of compliance; it is not about ROI or return on investment, but about having the proper environment to be compliant. This is regulation, risk avoidance, and maintaining a healthy business, not about any other metric, at least in my understanding.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing has been standard cost; I always use Microsoft because it is the best solution for me, and I trust them—they work properly. My whole system is based on Microsoft, so it was automatic for me to use Smarsh Enterprise Platform inside Microsoft; I do not even see the bill because I prefer Microsoft solutions.
Which other solutions did I evaluate?
Before choosing Smarsh Enterprise Platform, I did not evaluate other options, because I understand Smarsh Enterprise Platform is a ten-time winner of the Gartner Magic Quadrant, and all major banks and financial institutions in the United States use Smarsh Enterprise Platform, so the platform is already tested and functioning, and I am not taking risks.
What other advice do I have?
I would advise others looking into using Smarsh Enterprise Platform that they need to be compliant and need to stop looking at Smarsh Enterprise Platform as a cost; you need a compliance solution as something that immunizes your business. If you look at this as a cost, you are with the wrong mindset; it is a compliance matter and necessary. I rate this product a nine out of ten.
Hariprassad A.
Efficient Monitoring, Minor Support Hiccups
Reviewed on Jan 18, 2026
Review provided by G2
What do you like best about the product?
I like the easy-to-use UI and the option to bring your own lexicon. I also appreciate that it supports different channel formats like chats and email. The initial setup was swift and straightforward.
What do you dislike about the product?
Platform support could be improved
What problems is the product solving and how is that benefiting you?
I use Smarsh Enterprise Platform to monitor all communication channels like Teams, email, etc., for insider information.
Sonny S.
Expert Support Team That Truly Delivers
Reviewed on Dec 08, 2025
Review provided by G2
What do you like best about the product?
Very technical staff and support team. Good Customer support, and very knowledgeable team to work with,
What do you dislike about the product?
Sometimes we had to wait for a while to get proper support engineer
What problems is the product solving and how is that benefiting you?
We use this for email surveillance and is used by our compliance team
Bhanu C.
Comprehensive Compliance and Seamless Integration with Outstanding Support
Reviewed on Nov 26, 2025
Review provided by G2
What do you like best about the product?
Comprehensive capture of diverse communications channels at enterprise scale.
Advanced AI compliance tools that reduce manual review and surface real risks quickly.
Strong integration ecosystem for case management and e‑discovery.
Customer‑first support model ensuring fast onboarding, high satisfaction (96.5%), and exceptional Net Promoter Score growth
Advanced AI compliance tools that reduce manual review and surface real risks quickly.
Strong integration ecosystem for case management and e‑discovery.
Customer‑first support model ensuring fast onboarding, high satisfaction (96.5%), and exceptional Net Promoter Score growth
What do you dislike about the product?
While Smarsh is recognized for its robust compliance coverage and broad channel support, the main pain points reported are cost, transparency on fees, limited integrated filtering/security, and challenges in data portability
What problems is the product solving and how is that benefiting you?
Smarsh Enterprise Platform centralizes and automates the capture, retention, analysis, and discovery of communications data—transforming compliance from a reactive burden into a proactive, intelligence‑driven advantage.
Would you like me to prepare a visual diagram mapping each problem Smarsh solves to the specific product features that address it? That could make the answer even clearer for stakeholders.
Would you like me to prepare a visual diagram mapping each problem Smarsh solves to the specific product features that address it? That could make the answer even clearer for stakeholders.
Ranjit S.
Efficient, Secure, and User-Friendly Data Ingestion
Reviewed on Nov 25, 2025
Review provided by G2
What do you like best about the product?
Data ingestion processes for all chat interaction without no errors observed and very efficient, secure and scalable and easy to use interface.
What do you dislike about the product?
No Major issues, so the platform is pretty stable.
What problems is the product solving and how is that benefiting you?
It's very useful for our Regulatory Compliance and the platform is very secure and reliable. The system supports long-term retention of all chat and email formats with no reported issues in data integrity or accessibility