Sold by: RingCentral
Deployed on AWS
RingCentral is the leading AI-powered cloud communications platform offering seamless phone, messaging, video, contact center, and virtual events solutions. Trusted by over 400,000 businesses worldwide, RingCentral enhances productivity and collaboration with reliable, secure, and easy-to-use tools. Elevate your business communications with RingCentral's innovative and comprehensive solutions.
4.2
Overview
RingCentral is the premier AI-powered cloud communications platform that revolutionizes the way businesses connect and collaborate. Offering an all-in-one solution, RingCentral integrates phone, messaging, video, contact center, and virtual events capabilities to provide seamless communication experiences. Trusted by over 400,000 businesses worldwide, RingCentral ensures that your business communications are reliable, secure, and efficient.
Key Features:
- AI-Powered Cloud Communications: Experience the future of business communication with AI-driven tools that enhance efficiency and customer engagement.
- Omni-channel Contact Center: With RingCX, connect with your customers across voice and over 20 digital touch points, ensuring a consistent and engaging customer experience.
- Reliable and Secure: RingCentral offers a 99.999% uptime SLA, guaranteeing uninterrupted communications and top-tier security for your business operations.
- Video Meetings and Virtual Events: Host smarter video meetings with AI-powered transcripts, summaries, and recordings. Manage comprehensive virtual, hybrid, and onsite events with ease.
- Integration with Popular Tools: Seamlessly integrate with platforms to enhance your workflow and maintain smooth communication across all your business tools.
Why Choose RingCentral?
RingCentral is recognized as a leader in cloud communications, offering an easy-to-use, scalable solution that meets the needs of businesses of all sizes. With AI-powered innovations and a commitment to reliability, RingCentral is the trusted choice for enhancing productivity and fostering seamless, secure communications.
Elevate your business communications with RingCentral's innovative and comprehensive solutions. Experience the future of cloud communications with AI-powered efficiency and reliability.
Highlights
- AI-Powered Cloud Communications: Enhance productivity with RingCentral's AI-driven phone, messaging, video, contact center, and virtual events solutions, designed for seamless business communication.
- Reliable and Secure: Trusted by over 400,000 businesses worldwide, RingCentral offers a 99.999% uptime SLA, ensuring uninterrupted and secure communications.
- Comprehensive Omnichannel Support: Connect with customers across voice and 20+ digital touchpoints with RingCX, our AI-first contact center solution that simplifies and enhances customer interactions.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core | Up to 1000 users with reliable core phone system | $240,000.00 |
Advanced | Up to 1000 users with the supercharged phone system | $300,000.00 |
Ultra | Up to 1000 users with powerful telephony, video, chat, SMS and fax | $420,000.00 |
Dimensions summary
RingCentral offers three tiers priced per user, each supporting up to 1,000 users under a contract. The tiers build on each other. Core gives you a core phone system with calling and messaging. Advanced adds capabilities on top of Core, including multi-site management and integrations. Ultra includes everything in Advanced plus added telephony, video, chat, SMS, and fax features. You choose one tier based on the features and included allotments you need. Pricing scales with the number of user licenses you purchase.
Top-of-mind questions for buyers
Each user is one licensed person on your account, up to 1,000 users per tier. Every user gets a dedicated phone number at no added cost. You buy licenses per person, and your cost scales with the number of user licenses purchased in your chosen tier.
Core omits internet fax, automatic call recording, and multi-site admin. Advanced adds those plus CRM integrations, cost center management, and analytics. Ultra adds unlimited file storage, device analytics, and included webinar attendee licenses. You pick the tier matching the features and included allotments you need.
SMS and toll-free minute allotments increase by tier and are pooled across your account. Advanced and Ultra include larger SMS allotments than Core. When you use more than your included amount, extra toll-free minutes and SMS are available to purchase separately.
www.ringcentral.com
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Vendor refund policy
No refunds
Legal
Vendor terms and conditions
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Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
https://support.ringcentral.com/ 1 (888) 898-4591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center
Top
10
In Contact Center, CRM
Top
25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video conferencing with AI-powered transcripts, summaries, and recording functionality for meetings and virtual events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-Party Platform Integration
Integration capabilities with popular business tools and platforms to enhance workflow and maintain communication across business systems.
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center infrastructure.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to track and optimize omnichannel customer experiences.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
Composable platform with productized capabilities including Core, Digital, AI, and WEM modules with marketplace and ecosystem integration.
Omnichannel Routing and Orchestration
Seamlessly orchestrates customer service workflows across multiple channels with AI-powered routing that intelligently guides customers through personalized journeys between self-service and agent-assisted experiences.
AI-Powered Conversational Automation
Delivers AI conversational bots and proactive outreach capabilities for self-service interactions, trained on the industry's largest customer experience dataset.
Real-Time Agent Guidance and Analytics
Provides real-time information, guidance, and actionable insights to agents during interactions, combined with workforce optimization and performance analytics for continuous improvement.
Cloud-Native Open Architecture
Built on an enterprise-grade, cloud-native platform with extensible open framework enabling seamless integration possibilities, rapid deployment, and global scalability.
Unified Knowledge Management and Digital Entry Points
Integrates knowledge management with multiple digital entry points including websites, mobile apps, and search capabilities to enable data-driven self-service and personalized customer interactions.
Standard contract
No
No
No
Customer reviews
Ghazanfar Farooqui
Daily supplier calls have improved pricing accuracy and communication is now smoother
Reviewed on Sep 26, 2026
Review from a verified AWS customer
What is our primary use case?
I have been using DIGITAL CX where I always connect with the supplier. I need to reach out to suppliers, and sometimes we send voicemails over DIGITAL CX. On a daily basis, we work on getting the right details from the suppliers and correcting them for our pricing contracts.
My main use case for DIGITAL CX is calling the supplier, understanding, and making them understand the issues I am having. I ask them to connect or provide more details on the pricing discrepancies so I can improve them. A price file could help us or something where the items get updated would resolve those discrepancies. DIGITAL CX helps me on a day-to-day basis connecting and obtaining all the information from the supplier.
What is most valuable?
DIGITAL CX helps me get all the information from suppliers because it provides a direct connection through directly calling them, understanding, and making them understand all about their pricing and item details. We get all their information. If we want to do analytics, we can listen to our calls for audit purposes, understanding what the question was and how a team can perform well. The analytics part provides good information from our calling activities.
I believe this is very important because without DIGITAL CX, we cannot reach out. It is very difficult to reach out directly through emails, but with the help of RingCentral or DIGITAL CX, we can directly reach out, discuss, and come to a resolution. That is the main purpose of using DIGITAL CX.
The best features DIGITAL CX offers are that installation is easy, and the application is also very easy to use. Any new person can start from day one. The installation and application are so easy because it has an easy interface.
I would add that DIGITAL CX is very handy. If I am receiving an inbound call, we will get a notification that we are having a call, so we can find it on the mobile or on the system. That is how helpful it is.
DIGITAL CX has positively impacted my organization because there is no other option. If we do not use DIGITAL CX, we cannot reach out to the supplier. Any particular domain might be required over email, but over a call, this is something very important and helps enormously on a day-to-day basis. Since using DIGITAL CX, I have noticed that communication is very smooth. That is the best thing.
What needs improvement?
There is always room for improvement in DIGITAL CX. Sometimes if there is a network issue from the supplier's end, not from our side, we need to think about how we can improve in those scenarios. We have good network connectivity, but from the other side, there may be a need for an option where we can have better calling feasibility. This is one scope that I would request be added for improvement.
For how long have I used the solution?
This has been fantastic because I will be completing one year in October in my current field.
How are customer service and support?
I have not reached out to support. In terms of interface, it is quite well. Any layman can start working from day one. It is perfect.
What other advice do I have?
DIGITAL CX is deployed in my organization through a private cloud because I am using it only on one of my accounts and no other person can access my account. The cloud provider I use for DIGITAL CX is AWS.
My advice to others looking into using DIGITAL CX is to go for this product because it is the most important thing for reaching out to suppliers and customers. This is the best way to get all the information from the call. If you want more details or need email details or a number to reach out to, you can contact customer support with DIGITAL CX, and that is how you can get all the information and work on those contacts.
My company has a business relationship with this vendor because we are sellers, not partners, but we have purchased the product. I would rate this product a 10 out of 10.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Emily R.
Automatic Call Summaries That Make Real Estate Follow-Ups Effortless
Reviewed on Sep 26, 2026
Review provided by G2
What do you like best about the product?
I'm in real estate and used to scribble notes on my phone right after a showing so I wouldn't forget what a buyer said they cared about, then type up a proper follow up email later that night when I actually had time. RingSense just does that automatically now, call ends and I've got a summary with the actual points the buyer raised sitting there waiting, kitchen needs updating, wants a bigger yard, whatever it was. I just copy the relevant bit into my follow up instead of trying to recall it from memory hours later.
What do you dislike about the product?
It occasionally picks up background noise from the car, I take a lot of these calls driving between showings, and mislabels a bit of road noise as something the buyer said, so I still skim the summary before trusting it fully.
What problems is the product solving and how is that benefiting you?
Not relying on my own memory hours after a showing has made my follow ups noticeably more specific and personal instead of some generic template email. Car noise messing with accuracy sometimes is a fair complaint given how much of my day happens on the road, but skimming before sending has caught the couple of odd mistranscriptions so far.
Jessica S.
RingEX Keeps Our Small Business Connected Anywhere
Reviewed on Sep 23, 2026
Review provided by G2
What do you like best about the product?
RingEX supports our small business by allowing us all to work from wherever we are, but stay connected under one company phone number.
What do you dislike about the product?
Sometimes the Admin Portal is not intuitive and it takes a little while and some chatting with the AI bot as well as a human to accomplish changes I need to make across our instance.
What problems is the product solving and how is that benefiting you?
We have not implemented it yet but I'm very excited about the AI receptionist and integration with calendly, so that we don't miss appointments over the weekend and after hours
Paul R.
Feature-Rich, Easy to Use, with Excellent AI and Call Quality
Reviewed on Sep 23, 2026
Review provided by G2
What do you like best about the product?
Features, ease of use, AI and call quality
What do you dislike about the product?
More contract issue can not cancel users if we downsize.
What problems is the product solving and how is that benefiting you?
Ease of use bringing all employees no matter where they are together on one app either chat, sms video or 9ld fashion calling.
Entertainment
Easy to Use and Scales Smoothly with Our Business
Reviewed on Sep 23, 2026
Review provided by G2
What do you like best about the product?
ease of use and scales with our business.
What do you dislike about the product?
Some features require a bit of a learning curve.
What problems is the product solving and how is that benefiting you?
Never missing calls and connecting our team along with AI summary notes.