Category: Amazon Pinpoint

Amazon Pinpoint now includes a new feature called the SMS sandbox. If you’ve sent email through Amazon Pinpoint (or if you’ve used Amazon SES), the sandbox might be a familiar concept. This new feature helps protect your Amazon Pinpoint account against unauthorized use, accidental sends, and unexpected charges. In this post, I’ll describe the SMS […]

SMS has one of the highest open rates of all customer communications channels, and is popular with application builders for both transactional use cases like appointment reminders or asynchronous use cases like a SMS chatbot. Amazon Pinpoint supports SMS in over 200 countries and territories, but SMS sending requirements can vary by recipient destination. SMS […]

This week, we’re adding support for 10DLC phone numbers to Amazon Pinpoint. You can use 10DLC phone numbers to send SMS text messages at scale quickly and affordably. What is 10DLC? The abbreviation 10DLC stands for Ten-Digit Long Code. 10DLC phone numbers are intended specifically for sending Application-to-Person (A2P) messages—that is, messages that are sent […]

Both Amazon Pinpoint and Amazon Simple Email Service (SES) are known for their ability to send out transactional and promotional emails at scale and with ease. However, both are often not set up to receive email replies. Owners often assume that the “no-reply” addresses they are using do not require much consideration. This means that if […]

Note: This post was written by Dustin Taylor, an AWS Technical Program Manager for Amazon Pinpoint. Amazon Simple Email Service (SES) and Amazon Pinpoint have processes and systems in place to help protect AWS customers from issues that could damage their reputations as email senders. These systems alert customers about sending issues as early as […]

Last week, we made some changes to the way that Amazon Pinpoint sends Apple Push Notification service (APNs) push notifications. In June, Apple announced that push notifications sent to iOS 13 and watchOS devices would require the new apns-push-type header. APNs uses this header to determine whether a notification should be shown on the display […]

Today, Amazon Pinpoint added a new voice channel. This new channel enables you to deliver voice messages to your customers over the phone. When you use the voice channel, you provide a text script, and, optionally, instructions for converting that text to speech. Amazon Pinpoint converts your script into lifelike speech and then calls your […]

Regular visitors to this blog may have noticed that its name has changed from the Amazon SES Blog to the AWS Messaging and Targeting Blog. The Amazon SES team has been working closely with the Amazon Pinpoint team in recent months, so we decided to create a single source of information for both products. If […]